Frequently asked questions about our birthday parties
If I book a party, will I have exclusive hire?
Yes, you and your party will be the only ones using the space you have booked.
Do you charge per child?
We charge per package; each package is an hour long. Extra time can be booked.
Can I just book the hall?
Yes, you can – you would need to be aware of our hall hire T&Cs.
Do you provide food?
There is an option to add on food – this is charged per child and more information is available on request.
Can I bring in external entertainment?
Yes, we do allow entertainers. However, we may ask to see a risk assessment and public liability insurance. We do not allow external inflatables unless agreed otherwise with the Birthday Party Co-ordinator.
Do you provide decorations?
We do not provide decorations, plates or cups.
Do you provide party bags?
We do not provide party bags.
What if I need to cancel my party?
We understand these things happen so parties can be rebooked with us for another date. However, if you need to cancel, we hold 50% of the payment as a non-refundable deposit, so you will only receive the remainder of the payment.
What if I want to extend my time on the day?
This will be completely dependent on the day’s schedule and the staffing. It is best to book extra time well in advance.
What is the maximum capacity for a party?
All parties have a capacity of 35 children. With the Gold and Platinum packages, you’re able to book an extra 10 children at an additional cost.
Can I view the venue before booking?
Of course! If you would like to arrange a viewing, please call 01708 766211 or email firstname.lastname@example.org
Do you do weekday parties?
Due to the venue being a busy community hub, we only offer children’s parties at weekends, both on Saturdays and Sundays, between 11am and 6pm.
Is there parking?
Yes, we have lots of parking and it’s free. All visitors need to ensure they put their number plate into our system, using the tablet in reception to avoid any tickets.