Lucy (name changed) came to YMCA Thames Gateway Group in May 2023 after a period of homelessness caused by a breakdown in family relationships. This was not her first stay with us, but it marked the beginning of a significant turning point in her life.
When Lucy arrived, she was facing a combination of mental and physical health challenges, including anxiety and depression. She was assessed as having low to medium support needs, with clear goals: to improve her health and move towards stable, long-term accommodation.
From the outset, Lucy engaged openly with her support worker. She attended regular support sessions, spoke honestly about her experiences, and gradually began to build trust with staff. She also became involved in activities within the service, finding comfort in being part of the hostel community.
Like many people rebuilding their lives, Lucy’s journey was not without its challenges. In the early stages of her stay, she experienced some difficulties managing her emotions, which led to a small number of incidents with other residents. However, with consistent support and encouragement, Lucy began to reflect on her behaviour and develop healthier coping strategies. Over time, she showed real determination to change, learning how to remain calm, communicate more positively, and work collaboratively with both staff and other residents.
Lucy later reflected on her time at the YMCA, saying: “The best thing I can say about my time here is that I was helped and heard. The staff didn’t give up on me – even when I struggled, they kept supporting me.”
As her confidence grew, Lucy began to make steady progress. She accessed the benefits she was entitled to, improving her financial stability, and developed stronger budgeting skills. With guidance from staff, she started to manage her money more effectively, eventually saving towards a deposit for private rented accommodation.
She also began to engage with external agencies, building the skills and independence needed to move forward. Over time, Lucy not only supported herself but also became a source of encouragement for others, sharing her knowledge and experiences with fellow residents.
Although moving on felt daunting, Lucy reached a point where she was ready to take the next step. With the continued support of staff, she successfully secured shared private accommodation and moved on at the beginning of 2026.
Since leaving, Lucy has remained in contact and is now settled in her new home. Her physical and mental health are more stable, and she has rebuilt a positive relationship with her family. Looking ahead, she plans to continue saving, with the goal of one day moving into her own flat and returning to employment.
Lucy’s journey shows the difference that consistent support, compassion and trust can make. With the right environment and encouragement, she was able to rebuild her confidence, develop essential life skills, and move towards an independent future.
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